Grievance redressal for drug pricing and availability
Aim: Redressal of grievances of consumers related to drug pricing and availability of medicines
Key facts:
- The scheme is a web-enabled system created by National Pharmaceutical Pricing Authority (NPPA)
- It seeks to serve as a robust E-governance tool for protection of interests of consumers through effective implementation of the price of drugs
- The scheme will provide consumers with an online facility to redress their complaints related to over-pricing of medicines, non-availability of medicines and refusal of supply for sale of any medicine without good and sufficient reason
- After receiving the complaint, NPPA will initiate action on any complaint within 48 hrs
- The scheme also seeks to create awareness among the people and act as a deterrent against black-marketing, spurious medicines and inflated cost of drugs by creating phama-literacy initiative
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